Simple & Transparent Refund Policy
We believe in complete transparency. Here's exactly what happens at every stage of your application.
Refund Policy — Stage by Stage
Before Submission
If your application has not been submitted to the authority yet, you are eligible for a 100% refund of the service fee.
After Submission
Government fee is paid directly to the authority and is non-refundable. If the error is on our side, the service fee will be refunded in full.
Application Rejected
If your application is rejected and the fault is not yours, we will review the case and process an eligible refund within 5 working days.
Late Delivery
If we miss the committed delivery date, the service fee is waived — no questions asked.
Frequently Asked Questions
Do you offer refunds?
Yes. If your application has not been submitted yet, you are eligible for a 100% refund.
How long does a refund take?
Refunds are processed within 5 working days after approval.
Is the government fee refundable?
No. Government fees are paid directly to the authority and are non-refundable once submitted.
Are there any hidden charges?
No. All charges are clearly displayed before payment — government fee and service fee are shown separately.